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Frequently asked questions



Can you cater for food allergies?

As all our sponge cakes are homemade we are not able to cater for food allergies or special dietary conditions.


Please be aware that all our goods may contain nuts or traces of nuts.


Allergy advice - cakes may contain the following:

Self-raising flour, caster sugar, eggs, margarine, butter, vanilla essence/extract, baking powder, marshmallows, rice krispies, strawberry/raspberry jam, lemon juice/zest, milk, icing sugar, olive oil, fondant icing, regal icing, sugar paste, flower/Mexican paste, edible colouring (contains E numbers), edible glitter/dust, lustre spray, cocoa powder, chocolate fudge filling, chocolate, traditional fruit cake, marzipan, royal icing, regal icing, edible glue, piping gel, almond essence/extract, Amaretti.  All cakes contain dairy and gluten products. Fruit cakes contain nuts.


How much notice do you need?

Ideally we would need at least three weeks to design and make a novelty celebration cake. We will need at least eight weeks notice for a wedding cake.

Will a deposit be required?

Yes, a 50% non-refundable deposit will be required to confirm your order.  You can either pay the total amount at the time of order or just the 50% deposit. If only the deposit is paid the remainder of the balance must be paid on delivery/collection in CASH ONLY.  A receipt will be given.

How do I pay the deposit?

When a cake design and price have been agreed we will email you an invoice using PayPal. This will contain a secure link which will enable you to pay the deposit/full amount using either a credit or debit card. You do not have to have a PayPal account to do this.

How long will the cakes keep?

The sponge cakes will keep approximately four days kept in an air tight container in a cool dark area. Do not refrigerate.  Fruit cakes will keep much longer, approximately two months.

How can I contact you?

Feel free to email us at jo-bocakes@hotmail.co.uk

Cancellations

A 50% non-refundable deposit will need to be paid when the cake is ordered. Please see Terms and Conditions below for more information regarding this.

Can you deliver?

Yes, we can deliver within a 10 mile radius of Hall Green, Birmingham, West Midlands, B28 for a maximum £10 fee.


Terms and Conditions


1. Cakes

1A. Due to the numerous combinations of size, finish, shape and complexity it is impossible to standardise a price.  The majority of the price is made up of the time taken on decoration and finishing details.


1B. Cakes with sugar models are representations of a character and will not be lifelike replicas.


1C. Tiered and large cakes will contain plastic supporting dowels. These need to be removed before consumption and you will be notified of this verbally and in writing when the cake is delivered/collected. You will, therefore, need to take reasonable steps to ensure your caterer and or the person responsible for serving the cake is made aware of these.


1D. Each cake is finished by hand so exact replicas of previously produced cakes cannot always be achieved and some slight variations may be present.


1E. As the cakes are all handmade we cannot guarantee exact portion sizes but we will endeavour to get as near as possible to the portions sizes.


2. Orders

2A. Although at least two weeks is requested we cannot always accommodate that notice period.


2B. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.


2C. If there are any changes to the details supplied by you regarding the cake or order it is your responsibility to inform jo-bo Cakes as soon as possible. No alterations can be made within 5 working days to the delivery date.


2D. If any product decoration choice is left un-chosen on your order then we reserve the right to use our own discretion.


2E. We accept no responsibility for the physical condition of the cake once it has left our premises.


2F. Where delivery has been arranged the client needs to ensure that someone will be available to accept and sign for the cake.


2G. A small delivery charge is applied to cover basic courier costs. The amount will be stated on the order confirmation.  


2H. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from us. In case of orders made through the website please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. If you do not do that you cannot place an order.


2I. Please be aware that all our goods may contain nuts or traces of nuts. We cannot cater for people with food allergies or special dietary conditions.


2J. You will always be sent an email order confirmation. Please check it and notify us if anything is not correct as soon as possible.


3. Payment

3A. All our cakes require a non-refundable deposit of 50% at the time of order. If you cancel the order at any time, for any reason, this money will not be refunded.


3B. You can pay either the 50% non-refundable deposit or the total amount at the time of order or the reminder of the balance must be paid on delivery / collection in CASH ONLY. Until the full amount is paid we will not release the cake to you.


3C. We accept orders via email or telephone but the order is not confirmed until at the 50% non-refundable deposit has been made and received by email invoice.


3D. A verbal order is a slot penciled into to our allocation system and is not a confirmed order until payment is received as stated above.


3E. A small delivery charge is applied to cover basic courier costs. The amount will be stated on the order confirmation.  


3F. Prices are liable to change at any time, but changes will not affect those orders for which an order confirmation has already been sent.



4. Cancellations

4A. All our cakes require a non-refundable deposit of 50% at the time of order.  If you cancel the order at any time this money will not be refunded.


4B. You are required to give at least one weeks’ notice if you want to cancel a cake. However depending on the circumstances and time and expense we have invested to that point any monies paid, excluding the 50% non-refundable deposit, may not be refundable.  


4C. For any cancellations within 7 days of the delivery date you will have to pay the full amount for the cake whether or not you take delivery of it.


4D. In exceptional circumstances (such as a family emergency) we reserve the right to cancel a cake at any time.  No charges will be made, and all money paid will be refunded, including the 50% deposit, but no compensation will be payable should this occur.

 

5. Refunds

5A. Should compensation or refund be sought the value will never exceed the amount you have paid for the cake.


5B. Cakes should be inspected on receipt to ensure that they were not damaged in transit.  Please call us immediately if there is a problem.


5C. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.


5E. We accept no responsibility for the physical condition of the cake once you have taken delivery of it.


Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from us. In case of orders made through the website please click on the button marked "Submit" at the end of the online Request a Quote page only if you do accept the terms and conditions.

We reserve the right to make changes to this site, these disclaimers and the terms and conditions at any time.


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Portion sizes - rough guide only


Cake size (square/round)

Number of portions - Sponge cake

Number of portions - Fruit cake

8”

20

30

9”

25

35

10”

35

40

11”

40

50

12”

45

60

What are your prices?

Owing to the numerous combinations of size, finish, shape and complexity it is impossible to standardise a price.  Each of our cakes are individually designed and made personally for you. A single figurine can take up to 3 hours to make. Our prices therefore reflect this fine detail involved.

Novelty sponge cakes start at £75. Wedding sponge cakes start at £200. Fruit cakes will be more.




Do the cakes have non-edible items?

Yes, a lot of our cakes have some sort of non-edible supports. We will always inform you if this is the case and explain where they are. You will also be given the information in writing when the cake is collected/delivered. It is your responsibility to remove these supports when the cake is cut.